Charting a new course for a unified experience

GOOSE VPN apps multiplatform

Once a pioneering navigator in online security and privacy, GOOSE VPN lost attitude due to outdated design and technology. Over my nearly three-year flight with the company, our mission was to rise above and beyond a rapidly competitive market, ensuring a seamless journey into a unified, forward-thinking horizon.

TL;DR

Objective
Modernize GOOSE VPN and enhance user experience
Project
  • Role: Head of Design
  • Team: Developers, Customer Support,and marketing specialists
  • Time: ~3 year tenure
Approach
  • Brand positioning strategy
  • UX audit
  • Internal process optimization
  • Marketing strategy
Outcomes
  • Increased Trustpilot rating from 3.9 to 4.7
  • Consistent apps across platforms
  • Launched Cyber Alarm threat detection
  • Launched Gamified referral program
Impact
  • Revitalized brand
  • Improved collaboration and partnerships

Challenge

The basics, right

Leading design in an agile, multidisciplinary team, we aimed to elevate GOOSE VPN's user experience with an iterative overhaul. Our goal was clear: to breathe in new life and ensure a smooth and consistent flight across all platforms. Starting with user and market research, we developed our brand identity and design language that involved into a system, to address the following challenges:

  • Fragmented internal documentation
  • Hidden brand origins
  • Tired experience
  • Legacy code

Nesting

Untethering origins

The GOOSE VPN story was shrouded and nobody understood its name. To better communicate its values and appeal to a modern audience, we repositioned the brand strategically. Employing compelling messaging and graphical elements resonated with our target users. This modernization touched every aspect of how the brand presented itself and interacted with its community.

GOOSE VPN Vlieghandboek brand name
Geese are natural security guards, warding off uninvited guests from their territory.
GOOSE VPN Brand Book Vlieghandboek
GOOSE VPN Vlieghandboek brand one direction
GOOSE VPN Vlieghandboek brand logos
GOOSE VPN Vlieghandboek brand logos
GOOSE VPN Vlieghandboek brand logos
GOOSE VPN Vlieghandboek brand logos
GOOSE VPN Vlieghandboek brand logos
GOOSE VPN Vlieghandboek brand tone of voice
GOOSE VPN Vlieghandboek brand colors primary
GOOSE VPN Vlieghandboek brand colors
GOOSE VPN Vlieghandboek brand typography
GOOSE VPN Vlieghandboek brand typography
GOOSE VPN Vlieghandboek brand mission
GOOSE VPN Vlieghandboek brand signal
GOOSE VPN Vlieghandboek brand values
GOOSE VPN mascot Guus
GOOSE VPN imagery
GOOSE VPN mascot Guus
GOOSE VPN mascot Guus
GOOSE VPN Android

Overhaul

Stronger, better, clearer.

Although universally available, GOOSE VPN’s experience was fragmented and with stale code. And it became evidently clear that we weren’t even flying in the same direction internally. To remedy, I defined screens, states, and mapped out user flows for clarity. And riding on the currents of our repositioning, our new Design System streamlined development and functionality across iOS, Android, macOS, and Windows platforms.

GOOSE VPN iPhone
GOOSE VPN user flow
Mapping clear user flows made it easier for ourselves to visualize form and function
GOOSE VPN Design System
The bespoke Design System eliminated common design questions
GOOSE VPN Servers
GOOSE VPN Servers
GOOSE VPN Servers
GOOSE VPN Form

Innovation

Wings in many nests

As the project evolved, so did my involvement. By actively participating in product development, working closely with cross-functional teams, and taking a brief detour into marketing, we drove innovation at every turn. This collaborative effort hatched renewed headwinds as:

  • An industry first feature: Autopilot smart connection
  • Cyber Alarm threat detection product
  • A gamified referral program

Prominent, manual connection made it easier to use
Autopilot: connection based on trusted networks reduced data and power usage
GOOSE VPN autopilot
GOOSE VPN Cyber Alarm dashboard
GOOSE VPN photo phone in hand
GOOSE VPN Settings
GOOSE VPN Home redesign hero
GOOSE VPN Home redesign benefits
GOOSE VPN Home redesign desire
GOOSE VPN Home redesign pricing
GOOSE VPN Home redesign pricing
GOOSE VPN Vlieghandboek brand colors
GOOSE VPN Vlieghandboek brand photo 1

Takeaway

In for the long haul

The transformation of GOOSE VPN, driven by strategic design, cross-department collaboration, and innovative marketing, marked a significant chapter in its journey. A unified vision to overhaul the user interface and modernize the brand led to the creation of user-friendly, sleek apps across platforms, and new features. These efforts expanded the brand's reach and fostered unprecedented internal collaboration, illustrating the effectiveness of a dedicated team in achieving remarkable results.

Via Giphy Thank You
Via Giphy

You've been great!

Thanks, you've been great!